Careers at SupplyHive
Build the Future of Supplier Intelligence
At SupplyHive, we’re transforming how organizations manage supplier performance and relationships. Our mission? Empower procurement teams with smart insights, real-time performance intelligence, and collaborative supplier experiences that unlock operational excellence. Join us if you want to make an impact in the world of supplier management technology.
We’re a passionate, fast-growing global team with a shared drive for innovation, customer success, and performance-first solutions. If you love working with cutting-edge technology and solving real supply chain challenges, you’ll fit right in.
Purpose-Driven Work
At the heart of SupplyHive is a belief that better supplier collaboration drives better outcomes—not just for businesses, but for people, communities, and the ecosystems they serve. Your work will matter every day as you contribute to solutions that increase trust, transparency, and performance across global supply networks.
Culture & Values
We cultivate a people-first culture rooted in:
Innovation & Curiosity – We’re always learning, iterating, and optimizing.
Ownership & Accountability – Take real responsibility and see your impact.
Collaboration & Respect – We win as a team, inclusive of diverse perspectives.
Customer-Centric Mindset – Everything we build helps our customers succeed.
Like the best forward-thinking tech teams, we support bold ideas, continuous improvement, and a collaborative approach to solving problems.
Work With Cutting-Edge Technology
We cultivate a people-first culture rooted in:
SupplyHive is powered by advanced analytics and intelligent automation. Whether you’re in engineering, product, operations, or customer success, you’ll work with tools and platforms that push boundaries and elevate supplier intelligence. Join a team that thrives on creativity and technical excellence every day.
Competitive Benefits & Support
We cultivate a people-first culture rooted in:
We understand that great work requires great support. SupplyHive offers benefits designed to help you thrive—professionally and personally:
Flexible work environment with hybrid and remote options
Health and wellness support
Generous leave policies (paid time off, parental leave)
Continuous learning and development opportunities
Career growth and mentorship programs
Employee-focused team events and community experiences
Our benefits are designed to help you do your best work while maintaining balance and growth.
Explore current openings below and find the role that’s right for you. We’re always adding new opportunities, so check back frequently or let us know if you’re interested even if no job currently fits your profile.
Job Title: Customer Success Manager
Location: Remote / Hybrid
Department: Customer Success
Experience Level: Mid–Senior
Employment Type: Full-time
Role Overview
As a Customer Success Manager at SupplyHive, you will be the trusted advisor for our customers, ensuring they achieve measurable value from our platform. You’ll work closely with customers from onboarding through adoption, renewal, and expansion—driving engagement, retention, and success.
This role requires a strong blend of relationship-building, product understanding, and strategic thinking.
Key Responsibilities
- Own and manage customer relationships post-implementation, acting as the primary point of contact
- Drive successful onboarding, product adoption, and ongoing platform usage
- Understand customer goals and align SupplyHive solutions to their business objectives
- Monitor customer health, engagement, and success metrics
- Proactively identify risks, opportunities, and growth areas within accounts
- Partner with Product, Support, and Sales teams to advocate for customer needs
- Lead regular check-ins, success reviews, and value-based conversations
- Support renewals and expansion by demonstrating ROI and long-term value
- Collect and share customer feedback to help shape product improvements
What You’ll Bring
- 3+ years of experience in Customer Success, Account Management, or Client Services (preferably in B2B SaaS)
- Strong communication and relationship-management skills
- Ability to translate technical concepts into business value for customers
- Experience managing multiple customer accounts simultaneously
- Data-driven mindset with the ability to track and act on customer insights
- Collaborative attitude with a proactive, solution-oriented approach
- Familiarity with procurement, supplier management, or enterprise platforms is a plus
What We Offer
- Opportunity to work with a fast-growing SaaS company shaping the future of supplier intelligence
- Flexible work environment (remote/hybrid options)
- Competitive compensation and performance-based growth opportunities
- Collaborative, people-first culture that values ownership and impact
- Continuous learning and professional development support
Our Commitment to You
At SupplyHive, you’ll find a supportive environment where ideas are welcomed, contributions are recognized, and your career can grow. We value transparency in communication, measurable impact, and a shared mission to help procurement teams thrive worldwide.
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